TERMS OF SERVICE
For only $9.95 you can return your merchandise to us. This policy is for US addresses only.
Just send shoes back to our main store location:
Shoe Be Do
324 Chartres St.
New Orleans, LA 70130
You have 30 days from the original purchase date to return a purchase. The merchandise must be returned in brand new condition, in original box and unworn.
Please Note: 30% OFF or Greater are Final Sales and are not eligible for return or exchange.
Follow these steps:
All merchandise must be returned in brand new condition. Please use a carpeted area when trying on shoes to avoid damage. We are sorry, but we cannot accept any returns for worn, dirty or damaged merchandise. These items will be returned at the customer's expense. No exceptions.
Place the merchandise and shipping invoice inside of the shipping box. The indicated portion of the shipping invoice must be filled out.
Please Note: Shoes need to be returned inside a shipping box to prevent damage to the shoe box.
Log into your account and download your prepaid UPS return label to attach to your box. If you do not have an account with us, please email us for a label. If for some reason you cannot use a UPS label, you may return them another way and we won't charge the return fee.
Once your package is ready, drop it off at any UPS location, drop box or with a driver. It can take five business days to arrive at our store.
When we receive your returned package, it will be processed within 48 hours. You will be refunded for the cost of the merchandise less the $9.95 return fee. After the refund is processed, we will send you a confirmation email.
Please Note: All original shipping costs are nonrefundable.
You will see the return on your credit card in 3-5 business days, depending on your bank.
All you have to do is place a new order then return the original merchandise to us for a refund.
Please Note: Exchanges are only available to our US customers.
This Agreement applies to all Site visitors and users of the Site or Shoe Be Do/NOLA Foot Candy Services. If you don't agree with any term or condition in this Agreement, please don't use the Site or any Shoe Be Do/NOLA Foot Candy Service. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org
WELCOME TO SHOE BE DO USA/NOLA FOOT CANDY
Shoe Be Do USA and NOLA Foot Candy operate a fashion forward shoe and accessory company on the Site and social networking platforms controlled by Shoe Be Do USA and NOLA Foot Candy such as the Shoe Be Do USA and NOLA Foot Candy Facebook ® page and Instagram ® page.
Shoe Be Do USA offers two different subscription box services: Shoe Be Do-La-La and Shoe Love is True Love. By subscribing to either of these boxes you become a Shoe-Be-Doobie
Shoe Be Do-La-La and Shoe Love is True Love Subscriptions
Shoe-Be-Doobies residing in the 50 United States, the District of Columbia, ("United States") or Canada may subscribe to receive monthly boxes containing one pair of shoes and either one or three accessories. Shoe Be Do USA offers three different payment options to subscribe to the Shoe Be Do-La-La and Shoe Love is True Love Subscription Boxes. Glam Bag, Glam Bag Plus or Glam Bag Ultimate (1) an automatically invoiced monthly subscription ("Monthly Membership"); (2) a six month prepaid membership, and (3) one time box purchase. You can subscribe here: www.shoebedousa.com/subscribe.
Shoe Be Do-La-La and Shoe Love is True Love Contents: The Shoe Be Do-La-La and Shoe Love is True Love Boxes typically contain one pair of shoes and one accessory for the Shoe Be Do-La-La and three accessories for the Shoe Love Is True Love Box. The contents of each of the subscription boxes will vary from month to month. If you select to receive a preference survey, we will attempt to customize your subscription box based on your preference survey, but we make no guarantees that you will receive a particular product. Shoes may be sneakers, frlats, slides, pumps, heels, sandals, wedges, or mules. Accessories may be hats, clutches, purses, scarves, sunglasses, bracelets, necklaces, and earrings.
Monthly Subscription: By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy.
- AUTOMATIC MONTHLY RENEWAL TERMS: Once you subscribe, Shoe Be Do USA will automatically process your Monthly Subscription fee in the next billing cycle. Shoe Be Do USA will continue to automatically invoice you for your Monthly Subscription fee each month at the then-current Monthly Subscription rate, until you cancel your subscription. We explain how to cancel your Monthly Subscription below at the Section "Cancellation Policy".
- (6) Six Month Subscription: By purchasing a Six Month Subscription, you agree to an initial pre-payment for six months of service. After six months and every six months thereafter, you will be invoiced a recurring Six Month Subscription renewal fee at the then-current Six Month Subscription rate. We will notify you before the renewal fee is billed. You are fully responsible for the timely payment of this invoice. You may cancel your Six Month Subscription anytime before the next billing cycle, subject to the terms of our cancellation policy.
AUTOMATIC SIX MONTH RENEWAL TERMS: We will send you an invoice for the Six Month Subscription renewal fee in the first month of your next Six Month Subscription.
For example, let's say you purchased a Six Month Subscription beginning in May 2020 and ending in November 2020. We will bill you for the second six month subscription (November 2020 to April 2021) in November 2020, unless you cancel your Six Month Subscription before November 2020. You accept responsibility for all recurring charges prior to cancellation. We explain how to cancel your Annual Subscription below at the Section "Cancellation Policy".
- You may cancel your Monthly Subscription at any time by logging into your account, clicking on Account/Edit Account Settings/Membership, and following the cancellation procedures described there. If you need help, feel free to contact us. If you cancel your Monthly Subscription, the cancellation will take effect for your next subscription box monthly billing cycle. You will not be eligible for a refund for monthly subscription fees paid prior to the month the cancellation takes effect.
- Cancellation Policy for Six Month Subscription Renewals: Six Month Subscription fees are non-refundable. You may cancel your Six Month Subscription renewal at any time after you are billed for the then-current six month period and before you are billed for the next six month period, by logging into your account, clicking on Account/Edit Account Settings/Membership, and following the cancellation procedures or by contacting us.
If you cancel your Subscription you can re-subscribe any time..
Product Availability. Because Shoe Be Do is a marketplace that allows you to Limits on Transactions. Items in our Subscription Boxes are for individual use, and we do not authorize the purchase of our merchandise for resale purposes. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
ELIGIBILITY TO USE THE SITE AND SHOE BE DO SERVICES
General: You may access the Site from anywhere in the world without incurring any fees or becoming a member. However, you will be required to become a member and must be a legal resident of the United States or Canada to use certain Shoe Be Do USA Services.
Residency: The Site is available to anyone in the world, but most of the Shoe Be Do USA Services are limited to legal residents of the United States or Canada. The Subscription Services are available to those residing in the United States or Canada. Purchases made through the website for all other products are available world wide.
Fees: It's free to use the Site, but the Subscription Services and all other products available for sale require that you pay a fee or make a purchase.
Age: You are not authorized to access or use the Site or any Shoe Be Do Service if you are under 13 years old. Individuals under 18 years old must at all times use the Site and Shoe Be Do USA only in conjunction with and under the supervision of a parent, or the supervision of a legal guardian who is at least 18 years old. In all cases, that parent or legal guardian is the Site user and will be responsible for any and all use of the Site and Shoe Be Do Services by the individual under 18.
- Shoe Be Do USA Terms Policy
Shoe Be Do USA's Right to Revoke, Suspend, or Restrict Eligibility: Shoe Be Do USA reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Shoe Be Do USA may, in its sole discretion, for any reason, at any time, revoke, suspend, or restrict your access to the Site or any Shoe Be Do USA Service. If Shoe Be Do USA bans you from the Site or any Shoe Be Do USA Service, you may not return to the Site or use that Shoe Be Do USA Service for any reason or in any manner including with a new username or identity. In the event that you return, or attempt to return, to the Site or use the Shoe Be Do USA Service after you've been banned, you will be deemed to have breached this Agreement, and Shoe Be Do USA reserves the right to pursue all rights and remedies available at law or in equity with respect to such breach.
- Fees and Billing: Prices are quoted in U.S. dollars. You agree to pay in full the price for each Shoe Be Do USA Service involving your purchase of a product or for which you receive an invoice in the case of the subscription services by credit card, debit card, or by any other payment means acceptable to Shoe Be Do USA as each payment, if any, is due. You agree to pay all applicable taxes, if any. If Shoe Be Do USA does not receive timely payment from your credit card or debit card issuer or its agents, you agree to pay all amounts due upon demand by us.
Our total price for any Shoe Be Do Service involving your purchase of a product will include the price of the product plus any applicable sales taxes. Such sales taxes are calculated based on the shipping address on file with Shoe Be Do USA and the sales tax rate in effect at the time of purchase. We will charge tax only in jurisdictions where the goods sold over the Internet are taxable. You are solely responsible for reporting such items on your tax returns and for paying any associated tax liability.
In addition to the price and sales tax of your purchase, shipping and handling fees will be collected. These fees may be waived during certain promotional periods. Shipping fees are calculated based on your address.
Professional Advice Disclaimer: Any information we provide to you, including product descriptions and instructions, is for informational purposes only. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product. When appropriate, you should seek independent professional advice.
Warranty Disclaimer: SHOE BE DO USA AND IT'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS PROVIDE THE SITE AND SHOE BE DO USA SERVICES "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SHOE BE DO USA AND IT'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ADDITIONALLY, NO ADVICE OR INFORMATION FROM SHOE BE DO USA TO YOU, WHETHER WRITTEN OR ORAL, SHALL CREATE ANY WARRANTY. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
YOU AGREE THAT YOUR USE OF THE SITE AND THE SHOE BE DO USA SERVICES SHALL BE AT YOUR OWN SOLE RISK, AND THAT SHOE BE DO USA HAS NO LIABILITY FOR ANY LOSS RESULTING FROM SUCH USE.
Liability Limit: IN NO EVENT SHALL SHOE BE DO USA OR IT'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE SITE OR SHOE BE DO USA SERVICES, INCLUDING LOST PROFITS, PERSONAL INJURY, EMOTIONAL DISTRESS, DEATH, AND ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THE LIABILITY OF SHOE BE DO USA AND IT’S OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF: (1) THE TOTAL FEES, IF ANY, YOU PAY TO SHOE BE DO USA IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY; AND (2) USD$100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Indemnity: YOU AGREE TO INDEMNIFY AND HOLD SHOE BE DO USA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF: (1) YOUR BREACH OF THIS AGREEMENT INCLUDING THE DOCUMENTS IT INCORPORATES BY REFERENCE; (2) YOUR VIOLATION OF ANY LAW; OR (3) YOUR VIOLATION OF ANY RIGHT OF A THIRD PARTY. SHOE BE DO USA RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, AND IN SUCH CASE, YOU AGREE TO COOPERATE WITH SHOE BE DO'S DEFENSE OF SUCH CLAIM.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND SHOE BE DO USA HAVE AGAINST EACH OTHER ARE RESOLVED.
If a dispute arises between you and SHOE BE DO USA, we are likely to be able to resolve your matter quickly and to your satisfaction. Please contact our customer support team. Please indicate the nature of your complaint and we will do our best to get back to you with a reasonable solution as quickly and efficiently as possible. We may ask you to provide us with more information. We trust we will be able to address your complaint without delay and to your satisfaction.
An arbitration proceeding is before a neutral arbitrator instead of a judge and jury, so you and SHOE BE DO USA each agree to give up the right to a trial before a judge and jury. Arbitrations are not identical to litigation and have different rules than standard court proceedings. For instance, arbitrations may involve lawyers, but they are less formal than lawsuits in courts. An arbitrator can award the same relief to an individual that a court can award. If either SHOE BE DO USA or you do not like the arbitrator's decision, the courts only have a limited ability to change the outcome of arbitration or make the arbitrator reconsider his or her decision.
If we have a dispute about whether this agreement to arbitrate can be enforced or applies to our dispute, we all agree that the arbitrator will decide that, too.
Legal Disputes: Prohibition of Class and Representative Actions and Non-Individualized Relief.
YOU AND SHOE BE DO USA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND SHOE BE DO USA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
Exceptions to Agreement to Arbitrate.
We all agree that we will go to court to resolve disputes relating to:
- Your or SHOE BE DO USA's intellectual property (for example, trademarks, trade dress, domain names, trade secrets, copyrights or patents); or
- Any claim made in small claims court either in Santa Clara County, California, in the country where you live, or some other place we both agree on, if it qualifies to be brought in that court.
No Class Actions.
We all agree that we can only bring a claim against each other on an individual basis.That means:
- Neither you nor SHOE BE DO USA can bring a claim as a plaintiff or class member in a class action, consolidated action or representative action.
- The arbitrator cannot combine more than one person's claim into a single case, and cannot preside over any consolidated, class or representative arbitration proceeding (unless we both agree to change this).
- The arbitrator's decision or award in one person's case can only impact the person who brought the claim, not other users of our Service, and cannot be used to decide other disputes with other users.
The Arbitration Process.
The American Arbitration Association (AAA) will manage the arbitration between you and SHOE BE DO USA, and AAA's rules and procedures (including their Supplementary Procedures for Consumer-Related Disputes, if applicable) will be used. If something in these Terms is different than AAA's rules and procedures, then we will follow these Terms instead. You can look at AAA's rules and procedures on their website www.adr.org or you can call them at 1-800-778-7879.
You are allowed to select the arbitration location as being in the county or province where you live or in Santa Clara County, California. We can also choose a third location if we mutually agree.
If your claim is for less than $10,000 (US), you do not need to attend the arbitration in person. You can have a hearing by phone. If your claim is for more than $10,000, we will look to and follow the AAA for guidance.
While most arbitrators render a verbal decision, both you and SHOE BE DO USA have the right to request the arbitrator to put his or her decision or award, or his or her reasons for the decision or award, in writing. Once a decision is rendered, SHOE BE DO USA and/or you can ask a court to confirm it. In some very limited circumstances, we may be allowed to ask a court to change the decision or award. This is information you will be provided should the arbitration process prove unsatisfactory.
If your claim is for $10,000 (US) or less, SHOE BE DO USA is open to paying your filing, administration and arbitrator fees associated with the arbitration, upon request to the AAA. You must tell the AAA at the time you begin the arbitration proceeding. SHOE BE DO USA will be notified of your request.
If your claim is for more than US $10,000, and arbitration is too expensive for you to afford when compared to filing a lawsuit in court, SHOE BE DO USA will pay for as much of your part of the filing, administration and arbitrator fees as the arbitrator decides is necessary to make the arbitration not too expensive for you.
We won't try to have you pay us back for covering your fees and we won't try to make you cover our fees unless the arbitrator decides that your claims are frivolous and it is fair to make you do this under the circumstances.
The Federal Arbitration Act (including its procedural provisions) is the law that will be applied to determine whether these dispute resolution provisions regarding arbitration and class action can be enforced and how they should be interpreted.
Apart from that, if you are U.S. resident, these terms and our relationship will be governed by Louisiana law, except for its conflicts of laws principles. If you reside outside of the U.S., these Terms of Service and our relationship will be governed by English law, except for its conflicts of laws principles.
Choice of Law: This Agreement shall in all respects be governed by the laws of the State of Louisiana and the United States of America, without regard to choice of law provisions. The U.N. Convention on Contracts for the International Sale of Goods (1980) shall not apply to this Agreement.
No Waiver: No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term, and SHOE BE DO USA failure to assert any right under this Agreement shall not constitute a waiver of such right or provision.
Severability: If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of this Agreement shall remain in full force and effect.
No Agency: You and SHOE BE DO USA are independent contractors. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Notice: Except as explicitly stated otherwise, any notice required or permitted by this Agreement must be in writing. Any notice to SHOE BE DO USA must be given by postal mail to SHOE BE DO USA Attention: Legal, 324 Chartres St, New Orleans, LA 70130. Any notice to you may be given: (1) to the email address you provide to SHOE BE DO USA during registration or when your email address changes, in which case notice will be deemed sufficient 24 hours after the email is sent unless the sending party is notified that the email address is invalid; or (2) by certified mail, postage prepaid, return receipt requested, to the last mailing address you provided to SHOE BE DO USA, in which case notice will be deemed sufficient three days after the mailing date.
Survival: The provisions of this Section 4 shall survive termination or expiration of this Agreement.